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3.1 –

Nov 2008

VPN version 4.2+

IPSec VPN Router Configuration Property of TheGreenBow Sistech SA - © Sistech 2001-2008 13/16

5 VPN IPSec Troubleshooting

5.1 « PAYLOAD MALFORMED » error (wrong Phase 1 [SA])

114920 Default (SA Gateway1-P1) SEND phase 1 Main Mode [SA][VID]

114920 Default (SA Gateway1-P1) RECV phase 1 Main Mode [NOTIFY]

114920 Default exchange_run: exchange_validate failed

114920 Default dropped message from 195.100.205.114 port 500 due to notification

type PAYLOAD_MALFORMED

114920 Default SEND Informational [NOTIFY] with PAYLOAD_MALFORMED error

If you have an « PAYLOAD MALFORMED » error you might have a wrong Phase 1 [SA], check if the encryption

algorithms are the same on each side of the VPN tunnel.

5.2 « INVALID COOKIE » error

115933 Default message_recv: invalid cookie(s) 5918ca0c2634288f 7364e3e486e49105

115933 Default dropped message from 195.100.205.114 port 500 due to notification

type INVALID_COOKIE

115933 Default SEND Informational [NOTIFY] with INVALID_COOKIE error

If you have an « INVALID COOKIE » error, it means that one of the endpoint is using a SA that is no more in use.

Reset the VPN connection on each side.

5.3 « no keystate » error

115315 Default (SA Gateway1-P1) SEND phase 1 Main Mode [SA][VID]

115317 Default (SA Gateway1-P1) RECV phase 1 Main Mode [SA][VID]

115317 Default (SA Gateway1-P1) SEND phase 1 Main Mode [KEY][NONCE]

115319 Default (SA Gateway1-P1) RECV phase 1 Main Mode [KEY][NONCE]

115319 Default (SA Gateway1-P1) SEND phase 1 Main Mode [ID][HASH][NOTIFY]

115319 Default ipsec_get_keystate: no keystate in ISAKMP SA 00B57C50

Check if the preshared key is correct or if the local ID is correct (see « Advanced » button). You should have

more information in the remote endpoint logs.

5.4 « received remote ID other than expected » error

120348 Default (SA Gateway1-P1) SEND phase 1 Main Mode [SA][VID]

120349 Default (SA Gateway1-P1) RECV phase 1 Main Mode [SA][VID]

120349 Default (SA Gateway1-P1) SEND phase 1 Main Mode [KEY][NONCE]

120351 Default (SA Gateway1-P1) RECV phase 1 Main Mode [KEY][NONCE]

120351 Default (SA Gateway1-P1) SEND phase 1 Main Mode [ID][HASH][NOTIFY]

120351 Default (SA Gateway1-P1) RECV phase 1 Main Mode [ID][HASH][NOTIFY]

120351 Default ike_phase_1_recv_ID: received remote ID other than expected

The « Remote ID » value (see « Advanced » Button) does not match what the remote endpoint is expected.

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Billion BiGuard 30 User Manual Page 13