Billion 7800DXL User Manual download pdf (Page 268)

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Chapter 5: Troubleshooting

If your router is not functioning properly, please refer to the suggested solutions provided in this

chapter. If your problems persist or the suggested solutions do not meet your needs, please kindly

contact your service provider or Billion for support.

Problems with the router

Problem

Suggested Action

None of the LEDs is on when you turn

on the router

Check the connection between the router and the

adapter. If the problem persists, most likely it is due

to the malfunction of your hardware. Please contact

your service provider or Billion for technical support.

ou have forgotten your login username

or password

Try the default username "admin" and password

"admin". If this fails, you can restore your router to

its factory settings by pressing the reset button on

the device rear side.

Problems with WAN interface

Problem

Suggested Action

Frequent loss of ADSL line sync

(disconnections)

Ensure that all other devices connected to the same

telephone line as your router (e.g. telephones, fax

machines, analogue modems) have a line filter

connected between them and the wall socket (unless

you are using a Central Splitter or Central Filter

installed by a qualified and licensed electrician), and

ensure that all line filters are correctly installed and the

right way around. Missing line filters or line filters

installed the wrong way around can cause problems

with your ADSL connection, including causing frequent

disconnections. If you have a back-to-base alarm

system you should contact your security provider for a

technician to make any necessary changes.

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Billion 7800DXL User Manual Page 268